Here's exactly how an order moves through Silverkrest, who handles each step, and what your team sees along the way.
Every title order follows a clear path. Each stage has an owner, a status, and an SLA clock running.
An admin or data entry staff creates a new order: client, county, product type, property reference, and rush vs. standard. The SLA clock starts immediately based on the client's configured SLA rules.
A searcher logs in and sees their queue — all orders in received status awaiting pickup. They claim the order, marking it as in-progress and making it visible to leads and admins. When done, they move it to search_complete.
A QC reviewer picks up the order from the QC queue. They check the searcher's work, add notes or request corrections, and either return it or advance it to qc_complete.
A typer picks up the order from the typer queue, formats and types the final report, uploads the finished document, and marks the order ready for delivery.
The admin closes the order and records the final billing. The order status becomes closed. The client portal immediately unlocks the documents for download. The SLA clock stops and profit is calculated.
No confusion. No information overload. Each login shows exactly what that person needs to do their job.
Full dashboard with KPIs, all orders across all clients, staff management, SLA health, and financial reports.
Their own queue of orders to work, current SLA status per order, file upload, and notes. Nothing else clutters their view.
The QC queue with search-complete orders waiting for review. Review interface with side-by-side notes and status updates.
All active orders with SLA status, who's working what, and the ability to reassign or escalate orders within their team.
The typer queue with QC-complete orders. Upload the final typed report, add notes, and close it out.
Their own orders only. Current status at a glance. Download completed documents once the order is closed. No staff internals visible.
You don't need an IT team. We handle the full setup and you're live in under 48 hours.
We gather your client list, staff roster, counties you cover, product types, and SLA requirements. A 30-minute call is usually all it takes.
We add all your clients, staff users, roles, product types, SLA rules, and counties. If you have existing orders in spreadsheets, we migrate them in.
Each staff member gets a login email. We do a 30-minute walkthrough per role if needed. Most teams are fully operational within the first day.
Most teams are fully live within 24–48 hours. The initial onboarding call takes about 30 minutes, and we handle all the configuration work on our end. Larger enterprise setups with complex SLA configurations may take up to a week.
No. Silverkrest is a web application — your team uses it through a browser, no installation required. The admin interface is designed so a non-technical office manager can add staff, clients, and orders without any training.
Yes. If you have existing order data in spreadsheets or another system, we'll work with you to import it. There's no extra charge for this — it's included with every plan.
Absolutely not. Client portal access is strictly scoped to that client's own orders. No client can see any other client's data. This is enforced at the database level on every query.
We've built Silverkrest specifically for title services companies and have designed it to accommodate the most common workflow variations. Book a demo and describe your process — we'll walk through how it maps to the platform.