Privacy Policy

1. Introduction

Silverkrest ("we," "our," or "us") operates a title search and document management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information You Provide Directly

• Account registration details (name, email address, password)
• Company or organization information
• Contact details (phone number, mailing address)
• Order and title search data you submit through the platform
• Files and documents you upload
• Communications you send us

Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Session identifiers and authentication tokens
• Device information (operating system, screen resolution)

Information from Third Parties

• Payment processing data via Stripe (we do not store full card numbers)
• Google Drive integration data if you enable Drive storage

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Process orders and manage title search workflows
• Send transactional emails (order assignments, status updates, account notices)
• Respond to your inquiries and support requests
• Improve and personalize the Service
• Comply with legal obligations
• Detect and prevent fraudulent or unauthorized activity

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers

We share data with trusted third-party vendors who help us operate the Service, including hosting providers (Hostinger), email delivery (Brevo), payment processing (Stripe), and cloud storage (Google Drive). These providers are contractually bound to protect your data.

Within Your Organization

Data you submit is accessible to authorized users within your tenant organization (e.g., your colleagues and clients on the platform).

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us. We may retain certain data as required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data in transit
• Bcrypt hashing for passwords (never stored in plain text)
• Role-based access controls limiting data access to authorized personnel
• Tenant isolation ensuring your data is separated from other organizations

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from non-essential email communications via your account settings
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at privacy@silverkrest.com.

8. Cookies

We use session cookies solely to maintain your login state. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You may disable cookies in your browser settings, but this will prevent you from logging in.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@silverkrest.com
• Website: silverkrest.com